Return & Exchange

Return & Exchange Policy – Ebif Store

At Ebif Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you can return or exchange items under the following conditions.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be in their original condition with tags, packaging, and accessories intact.
• Returns are accepted only for items that are:
  • Damaged
  • Defective
  • Incorrect or different from what was ordered

Items that are used, altered, or damaged by the customer are not eligible for return.

2. Non-Returnable Items

The following products cannot be returned:

• Digital downloads
• Perishable goods
• Personal care items (if opened)
• Items damaged due to misuse

3. How to Request a Return or Exchange

1. Contact our customer support via Email: [Insert Email] or Phone/WhatsApp: [Insert Phone] within 7 days of delivery.
2. Provide your order number and reason for return/exchange.
3. Include clear photos of the item if it is defective or damaged.
4. Our team will guide you on return shipping and next steps.

4. Refunds

• Refunds are processed within 3–5 business days after receiving the returned item.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are allowed for the same product in a different size, color, or model.
• Exchange items are shipped after we receive the returned item in good condition.

6. Return Shipping

• Customers are responsible for the return shipping cost unless the return is due to our error.
• We recommend using trackable shipping for returns.